Customer Interface
Customer relationships are at the heart of all successful businesses. Superior service is the key to remaining afloat in an increasingly service-orientated and competitive business climate. Good service is not about slogans or campaigns nor advertisements. It is the result of focused and intense management attention to a few basic principles.
Some of our most asked for Customer Related Programs
Customer
Care
Develop practical insights into the meaning of customer care for your organisation. Learn to develop, enhance and assess relationships both within your organisation and externally with customers and clients by applying a total quality approach.
Negotiation
Skills
Master vital negotiation skills, techniques and tactics and apply them to your own needs. The trainer will coach you in approaches vital to planning and winning negotiation, through role-play, critique and individual guidance.
Selling
Skills
Learn to identify what motivates your customers and clients, and apply key skills and techniques to hook them in. Practical training in how to win business, enhance your style to beat your competitors and convince clients to use your organisations products or services.
Handling
Complaints
Complaint handling defines the process and methodology needed to create an effective customer complaint response procedure, aimed at seamlessly handling customer complaints. An effective complaint handling strategy, responding to questions, understanding their suggestions, and an effective customer’s feedback system with a friendly service policy being part of this process.
Other Courses offered:
- Pharmaceutical Sales Training
- Gracious Grooming and Etiquette
- Call Center Customer Service Training